Salon Policies
The following policies are designed to prioritize your satisfaction and provide you with the best possible experience with Cher.My commitment to quality goes beyond just hair services; it encompasses all aspects of your visit.
By following these policies, I intend to exceed your expectations.
Cancelations & No-shows
In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee. To ensure the cancellation policy is upheld, I require a credit card to book any appointment. Any appointment not cancelled within 24 hours of the scheduled date and time falls under my cancellation policy protocol. You will be charged 50% to your card on file of the scheduled services value. Any appointment canceled within 6 hours of scheduled date and time or failure to show up to your appointment will result in a charge of 100% of the service value. If you have any questions regarding this policy please communicate them before committing to an appointment.
Late Policy
Out of respect for other clients’ and my time, I have a 15-minute late policy. If you are more than 15 minutes late, you may be asked to adjust your service accordingly, or to reschedule your appointment. In the case of a reschedule, there will be a required deposit of 50%.
Card on File
All guests' payment methods are safely and securely stored on file using my POS system. My POS system uses Stripe, the world’s leading secure and PCI compliant online payment processor.
Adjustments & Redos
I aim to meet all your expectations and want you to love your hair, however I understand there are circumstances where adjustments may need to be made. In the event that a guest is unsatisfied with their service due to a fault on my end, I would be happy to schedule a complimentary correction. Please contact the salon within 7 days of the service date, and we will schedule a follow-up consultation, where we will discuss what needs to be done to achieve the desired outcome.
Children & Additional Guests
I kindly ask that you do not bring children or extra guests to your appointment. As much as I enjoy your families and friends, I want to ensure our space is reserved exclusively for clients, so that I am able to support an experience that is relaxing, positive, and comfortable. Thank you so much for understanding!
Confidentially &Privacy
Every client has the right to privacy and confidentiality. The conversations you have with me will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.